Shipping & Delivery
We ship throughout India!
What are the Shipping charges?
Orders above Rs. 700 are shipped free of charge. For all
other orders, we charge a flat shipping rate of Rs. 70 per order for delivery
to any city in India
How does the delivery process work?
o Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
o After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
o Our delivery partners then bring the package to you at the earliest possible. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
My order has been shipped. Now how can I track it?
o Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
o You can track the status of your package 24 hours after your order is dispatched from our warehouse.
o Following are some our trusted courier partners:
1. DTDC - http://www.dtdc.in/
2. Bluedart - http://www.bluedart.com/
3. Delhivery - http://www.delhivery.com/
4. India Post - http:// www.indiapost.gov.in/
What is the estimated delivery time?
We dispatch most orders within 1-4 business days (excluding Sundays and public holidays)
o Though, we keep 95% of our catalogue in our inventory, certain products need to be sourced directly from the brand itself so that we can live up to our promise of providing fresh, non-expired products.
o While we are trying our best to avoid this situation, these products might delay your order.
o If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date.
How do I track my order?
Once the order is shipped we will send you the Airway Bill
Number/Shipping number. .
What do I do if my order is delayed?
case you have not received your order within 5-7 working days from the shipping
date, please contact our Customer Service team at +91 82 3716 9090
Delay due to forced measures
skinluv.in will not be held responsible for inadvertent delay in delivery due to forced measures like political disturbance / fog / storms / strikes / flight delays / fire / riots / natural calamities / network changes / paperwork discrepancies / octroi / sales tax related issues, etc.
However, our Customer Service team will ensure you are kept updated in case of any such unforeseen circumstances.