Shipping & Delivery

What is the range of locations to which skinluv ships their products?

We ship throughout India!

 

What are the Shipping charges?

Orders above Rs. 700 are shipped free of charge. For all other orders, we charge a flat shipping rate of Rs. 70 per order for delivery to any city in India


How does the delivery process work?

o    Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.

o    After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.

o    Our delivery partners then bring the package to you at the earliest possible. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

 

My order has been shipped. Now how can I track it?

 

o    Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.

o    You can track the status of your package 24 hours after your order is dispatched from our warehouse.

o    Following are some our trusted courier partners:

1.      DTDC - http://www.dtdc.in/

2.      Bluedart - http://www.bluedart.com/

3.      Delhivery - http://www.delhivery.com/

4.      India Post - http:// www.indiapost.gov.in/

 


What is the estimated delivery time?

We dispatch most orders within 1-4 business days (excluding Sundays and public holidays)

o    Though, we keep 95% of our catalogue in our inventory, certain products need to be sourced directly from the brand itself so that we can live up to our promise of providing fresh, non-expired products.

o    While we are trying our best to avoid this situation, these products might delay your order.

o    If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date.

 

How do I track my order?

Once the order is shipped we will send you the Airway Bill Number/Shipping number. .


What do I do if my order is delayed?

In case you have not received your order within 5-7 working days from the shipping date, please contact our Customer Service team at +91 82 3716 9090


Delay due to forced measures

skinluv.in will not be held responsible for inadvertent delay in delivery due to forced measures like political disturbance / fog / storms / strikes / flight delays / fire / riots / natural calamities / network changes / paperwork discrepancies / octroi / sales tax related issues, etc.

However, our Customer Service team will ensure you are kept updated in case of any such unforeseen circumstances.